Complaints

At Chase Ports & Ridges Law Firm, we are committed to delivering the highest standard of legal service. However, we recognise that there may be occasions when our service does not meet your expectations. We take all concerns seriously and aim to resolve any issues promptly, fairly, and constructively. Your feedback helps us maintain and continually improve the quality of our services.

If you are dissatisfied with any aspect of our service, we encourage you to raise the matter with the person handling your case in the first instance. Providing full details will help us address your concerns efficiently.

We assure you that your complaint will be handled promptly, impartially, and without charge. Raising a complaint will not affect the way your matter is managed.

What you can do if we are unable to resolve your complaint

We have up to eight weeks to consider and resolve your complaint. If we have not resolved it within this period, or if you remain dissatisfied with our final response, you may refer your complaint to the Legal Ombudsman. The Legal Ombudsman can assist with concerns relating to the service we have provided or issues regarding our fees.

Any complaint to the Legal Ombudsman must usually be made within six months of our final written response and within six years of the act or omission you are complaining about (or within three years of when you reasonably should have become aware of the issue). The Legal Ombudsman will confirm with us that you have attempted to resolve your complaint directly before they investigate.